Q: Why purchase Secure Desktop Manager?A: The Secure Desktop Manager allows you to deploy, configure and update all of your SoThin Secure Desktop devices from a central location. Without Secure Desktop Manager, this process will have to be carried out manually at each PC. Q: What does a "client" refer to?A: A Client refers to a device, whether it's a PC or a laptop. Each device requires a Client license. Q: What does Upgrade Protection cover?A: Upgrade Protection can be renewed on a yearly basis and entitles you to updates, patches and upgrades to new versions. Additionally, you are entitled to email support and assistance for the duration of your Upgrade Protection period. Q: Do you offer discounts for the education sector?A: Yes, please contact us for a tailored quote by clicking here. Q: Which Operating Systems can Secure Desktop be installed on?A: Windows NT4, Windows 95, Windows 98, Windows 2000, Windows Me, Windows XP (32bit). Q: Which connection types are supported?A: Microsoft RDP, Citrix ICA, Tarantella, all locally installed applications, custom connections via local connection. Q: Is RDC7 / RDP7 supported?A: Remote Desktop Connection 7.0 is supported once installed on the local device. Q: Does Secure Desktop support multiple monitors?A: Yes. Q: Can I install SoThin Secure Desktop and the Secure Desktop Manager on the same computer?A: This is not supported. If you have ever had SoThin Thin Client, Secure Desktop or XyZ installed on the computer, you should not install any SoThin Management products, as there may be behavioural discrepancies compared to an installation on a clean device. Q: Is there a maximum limit on the amount of shortcuts for a Secure Desktop client?A: While there is no set limit on the number of the shortcuts, the screen size on the client device determines how many shortcuts are visible. If the shortcuts disappear off the edge, you can turn on the "Small Icons" option, to allow more to be displayed. Q: I created a group in the Secure Desktop Manager with only numbers, and this group isn't visible in the folder tree.A: There is a limitation in the Management Console which prevents groups containing only numbers in the title from appearing in the folder tree. To view this group, click on the Groups item, and your group will appear in the right-hand pane. Opening this group will display all related connections as normal.
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