Q: Why purchase Thin Client Manager?
A: The Thin Client Manager allows you to deploy, configure and update all of your SoThin Thin Client devices from a central location. Without Thin Client Manager, this process will have to be carried out manually at each PC.
Q: What does a "Client" refer to?
A: A Client refers to a device, whether it's a PC or a laptop. Each device requires a Client license.
Q: What does Upgrade Protection cover?
A: Upgrade Protection can be renewed on a yearly basis and entitles you to updates, patches and upgrades to new versions. Additionally, you are entitled to e-Mail-support and assistance for the duration of your Upgrade Protection period.
Q: Do you offer discounts for the education sector?
A: Yes, please contact us for a tailored quote by clicking here.
Q: Which Operating Systems can Thin Client be installed on?
A: Windows NT4, Windows 95, Windows 98, Windows 2000, Windows Me, Windows XP (32bit).
Support for Windows 7 is due shortly. A Linux version is currently in development.
Q: Which connection types are supported?
A: Microsoft RDP, Citrix ICA, Tarantella, all locally installed applications, custom connections via local connection.
Q: Which server connections does Thin Client support?
A: Microsoft Terminal Server 2000 - 2008, Virtual Servers, Citrix Servers, Tarantella, Linux, any other server via custom local connection.
Q: Can I create a custom connection?
A: Custom connections can be added to the Connection Manager by adding a local connection. Simply place the connection on an accessible share or on the local device then add the connection as a local connection.
Q: Is RDC7 / RDP7 supported?
A: Remote Desktop Connection 7.0 is supported once installed on the local device.
Q: Does Thin Client support multiple monitors?
A: Yes.
Q: Can I adjust my keyboard, mouse and multimedia settings from within Thin Client?
A: Pressing Ctrl+F2 from the SoThin Connection Manager will launch the SoThin Thin Client Settings window. From here you will be able to manage keyboard, mouse, multimedia, printer and fax, as well as regional settings. The availability of these options is determined by the restrictions configured by the administrator.
Q: How do I convert my SoThin Thin Client device back to a standard Windows desktop?
A: From the SoThin Connection Manager, press Ctrl+F3. You may be prompted for administrative and SoThin credentials. Once in the Configuration dialog, you can select "Convert Desktop" to turn your desktop back. Any restrictions put in place using SoThin must be undone using the SoThin Configuration Wizard.
Q: Can I install SoThin Thin Client and the Thin Client Manager on the same computer?
A: This is not supported. If you have ever had SoThin Thin Client, Secure Desktop or XyZ installed on the computer, you should not install any SoThin Management products, as there may be behavioural discrepancies compared to an installation on a clean device.
Q: I created a group in the Thin Client Manager with only numbers, and this group isn't visible in the folder tree.
A: There is a limitation in the Management Console which prevents groups containing only numbers in the title from appearing in the folder tree. To view this group, click on the Groups item, and your group will appear in the right-hand pane. Opening this group will display all related connections as normal.
