Maintaining and Troubleshooting Windows Vista Computers (ID# 5118)

Workshop General Description

This three day instructor-led course provides Participants with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.

Maintaining and Troubleshooting Windows Vista Computers Training will provide Participants with the knowledge and skills necessary to identify technical problems that can occur in organizations client computers. The course focuses on five main troubleshooting areas: Operating system, hardware, networking, security, applications.

It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.

Workshop Price

$1450.00 USD Per Participant (*please contact sales for group discounts)

Upcoming Classes - (3 consecutive days)

• January 25, 2010

• TBA

This course is targetted at experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, Participants must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues.

Participants will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.

On completion of this course, Participants will be able to:

• Plan and apply a troubleshooting methodology for there own organization.
• Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.
• Identify the most appropriate method to troubleshoot Windows Vista computers.
• Identify Windows Vista tools that can be used to help in the troubleshooting process.
• Identify important maintenance tools that will be used as part of IT operations for their organization.
• Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keep the computer performing optimally.

• Experience supporting previous versions of the Windows operating system.
• Familiarity with an I.T. helpdesk ticketing system.
• Experience researching online and local knowledge bases.
• Experience running commands from a command window. For example, DOS command prompt.
• Familiarity with PC hardware and devices. For example, ability to use Windows device manager and look for unsupported devices.
• Basic TCP/IP knowledge. For example, that you need to have a valid IP address.
• Basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership.
• Fundamentals of applications. For example, client/server applications (how client communicates with the server).
• Experience reviewing logs. Know that there is a chronology, sequential order, severity, etc.

Important: This program will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.

This module explains what a troubleshooting methodology is,  its role in an enterprise and how it can be used to improve the support function within an organization.

After completing this module, Participants will be able to:

• Describe what a troubleshooting methodology is and its role in an enterprise.
• Identify the users of the troubleshooting methodology.
• Identify the most important troubleshooting component areas.
• Determine issues that directly affect the troubleshooting process.

This module explains how to identify and troubleshoot issues that affect the operating systems ability to boot and the services that it is running.

After completing this module, Participants will be able to:

• Identify the available recovery options in Windows Vista.
• Determine the capabilities of each recovery option.
• Troubleshoot operating system services.

This module explains how to troubleshoot hardware related problems and how to use Windows Vista tools to troubleshoot device problems.

After completing this module, Participants will be able to:

• Identify basic types of hardware related troubleshooting problems.
• Determine problems related to hardware failures
• Determine problems that are caused by device drivers
• Identify the recovery options for computers protected by BitLocker.

This module explains how to identify the most likely cause of network problems in a number of given network scenarios.

After completing this module, Participants will be able to:

• Obtain information to help in the network troubleshooting process.
• Explain how to use Network Diagnostics Framework to troubleshoot network problems.
• Identify the solutions to common network problems.

After completing this module, Participants will be able to troubleshoot issues that are caused by security-related configurations such as User Account Control (UAC) and Windows Firewall.

After completing this module, Participants will be able to:

• Explain the UAC architecture.
• Apply best practices for working with UAC.
• Troubleshoot UAC related problems.
• Troubleshoot Windows Firewall related issues.
• Configure Windows Firewall via group policy.

After completing this module, Participants will be able to troubleshoot issues that are caused by applications that are causing problems running on Windows Vista.

After completing this module, Participants will be able to:

• Troubleshoot Windows application problems.
• Troubleshooting Web application problems.

After completing this module, Participants will be able to identify tools that can be used to maintain a healthy operating system and optimize its performance.

After completing this module, Participants will be able to:

• Identify Windows Vista maintenance tasks.
• Identify Windows Vista optimization tools.
• Explain the Windows Vista monitoring process.